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Policies

Terms and Conditions

Shipping

Hectic Hardwear ships anywhere in the continental United States via USPS shipping.

We also ship to APO/FPO military mail system addresses. Select USA as the country and use APO/FPO as the city and AE/FE or AP/FP etc for the state during the order process.

Shipping Options include:

  • USPS First Class Letter/Flat (2-3 day – No Tracking #)
  • USPS First Class Parcel (2-3 day – Includes Tracking #)
  • USPS Priority Flat Rate (2 day – Includes Tracking #)
  • USPS Priority Express (Next Day – Includes Tracking #)

Orders received before 1500 EST (3:00pm Eastern Standard Time) ship same day.

Returns

Hectic Hardwear accepts returns up to 30 days from date of delivery.  Orders returned after 30 days will not be processed.

If you receive your patch and for some reason do not like it, unopened/undamaged returns in their original packaging are accepted (minus shipping costs).

Defective or damaged patches will be replaced free of charge. Contact us directly for info on shipping out a replacement product.

All return orders require an RMA# (Return Merchandise Authorization). Please call/email with your original order number to receive return authorization.  Returns without an RMA# will not be processed.

Hectic Hardwear will not refund shipping costs or pay for return shipping on return orders. Exceptions can be made, for example, if we ship out the wrong product.

We reserve the right to refuse business to anyone.

Prices are subject to change without notice.

Credit Card Charges

Presently, all payments made to Hectic Hardwear are processed securely via Paypal.  Customers do not need a Paypal account to process payments on this site.

All orders are required to be conducted through the site store, please do not attempt Paypal transactions via email.

Hectic Harwear does not accept personal checks, cashiers checks/money orders, or wire transfers.

We only sell in stock items, so no backorders are accepted.

Privacy

Any information submitted to Hectic Hardwear is confidential and will only be used to ship products and/or contact you concerning your purchase.

We do not sell or share personal or sale information with any outside organizations/parties.

Any customers receiving email newsletters showcasing new Hectic Hardwear products or “on sale” information can opt out of the newsletter at any time.